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Sampavone's avatar
Sampavone
Joining in
2 years ago

Engineer wait times

Just had my virgin media internet go down this morning (suspiciously on the same day that they've been doing overnight work in the area) and my hub has the dreaded red flashing light... I've gone through the check and apparent VM can't get an engineer out for a week to come and look at the issue? 

Having come from BT, this is is absolutely ridiculous as a concept to me. Are the wait times for engineers really that long? With a disabled wife and child at home I really cannot afford to wait that long for internet service to resume. There no link to try and send out a new set of kit... Just have to wait for an engineer? Even though all the forums say that the red flashing light is an issue with the hub5 itself...

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hey Sampavone,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment. I have been looking further into this for you and can see that there was an area fault and that has now been resolved. Are you still having issues at the moment?

    Kind Regards,

    Steven_L