Engineer hasn't bothered to turn up. Twice.

You are due £58.30 https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know 

Hi rt001 

Welcome back to the community forums

I'm sorry that you have had a poor experience with our live chat and a technician not arriving when scheduled. This is very disappointing to hear, and I can assure you that this is not the level of service that we want to provide.
 

I can see on the systems at our side that you have since spoken with the team and have this arranged and resolved for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Another compensation payment it is then

One possibility is that if there is a "known issue" where you are, then any Tech visits at that location get auto-cancelled and you may not get notification of that.

So, can you check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

The engineer came the other day, so all is sorted. Please can someone from VM get in touch about applying the two £58.30 credits to my account, for the failed visits?