Forum Discussion

looby22's avatar
looby22
Joining in
2 months ago

Engineer call out

Hey all, we had an outage in our area on Thursday so I waited for it to get sorted then recieved a text to say it was fixed, but mine was still down. I followed instructions and it said I needed an engineer to come out so I booked in for today. 

It then started working again so I attempted to cancel the engineer but it just keeps sending me round in circles and links to testing the equipment etc.!! 

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello looby22,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with cancelling your engineer visit.

    We're unable to locate your account from our system here, did you manage to get the appointment cancelled?

    Kind Regards,

    Steven_L