Forum Discussion

Anonymous's avatar
Anonymous
9 months ago

Dropped kerb man hole cover.

Please can someone send me in the right direction.

 

I’ve got a virgin media manhole cover and we have just applied for a dropped kerb but will need the cover adjusting/lowering.

i cannot contact anyone over the phone. I’ve emailed too.

could someone send me in the right direction?

  • Anonymous's avatar
    Anonymous

    Hi Nicola how did you get on if you don’t mind me asking? Thanks

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    There's also this email address

    DiversionarySupportTeam@virginmediao2.co.uk

    • Anonymous's avatar
      Anonymous

      Thank you. Are they good at replying do you know?

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    VM response to outside queries is usually very slow. 

  • goslow's avatar
    goslow
    Alessandro Volta

    Usual advice when dealing with VM is to set your expectations to a very low level and you won't then experience any disappointment.

  • Anonymous's avatar
    Anonymous

    This is not sounding very positive at all!

    how am I meant to move forward with getting a dropped kerb? 

  • goslow's avatar
    goslow
    Alessandro Volta

    You have to start the process by using the email address above (before it disappears) or using the contact form on the link provided above.

    After that it's anyone's guess.

    The timescales and process is explained in the post from Mattyboy117 linked above

     

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You could post a picture of the pavement here. A VM staff member may pick this up and pass it on internally.

    • Anonymous's avatar
      Anonymous

      I’ve emailed that email address and through the link too

      • John_GS's avatar
        John_GS
        Forum Team

        Hi Anonymous 

        Thanks for posting and welcome to the community.

        I'll send you a PM now to get some details.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    I hope you can get a response soon. Good luck!