Do Virgin still try to charge monthly for a suspended service?
Hey,
So I'm out of contract, already leaving to another ISP which was a pain to sort out, and something I never had any intention of going ahead with until Virgin simply would not give me any kind of deal similar to a new customer.
However that switch over to this new ISP took longer than I initially thought it would, so I had to leave my service running out of contract for 2 months, and now it looks like today or tomorrow my new service should go live so I'm wondering if I need to actually go through the cancellation process or if I can just not pay, and have the service suspended indefinately?
The only issue I can see would be if Virgin tried to continue billing for services that they're not providing due to their suspension, and I can understand that they would be able to do this if you were under contract, but I can't think of any reason why they would be able to charge you for a service they're not providing out of contract?
Because honestly, I don't see why I should have to spend 45 minutes on hold listening to someone who will be replaced by AI in less than 5 years, trying to upsell me when I literally have the new ISPs router on my desk, after Virgin did everything in their power to drive my business to them.
Anyone know if this is the case?