Forum Discussion

toms1503's avatar
toms1503
Joining in
2 months ago

Device connects to WiFi but not Internet? Hub 4

I’ve got a new Roberts Revival radio that I can connect to our Virgin Hub 4, but despite connecting to the WiFi network, the device seems to not be able to connect to the internet. This is isolated to this one device, all other devices connect to the Virgin WiFi and internet perfectly fine and I’ve never had this issue with any other device so unsure what could be going wrong.

The device is able to connect to the internet fine when I use my local iPhone hotspot WiFi, or connect to one of our BT WiFi extender discs so assuming it’s something specific to the way in which the device is interacting with the Hub but can’t for the life of me work out what might be going wrong! Any advice would be much appreciated, I’m very much a rookie at diagnosing with WiFi and internet network issues.

device
hub4
Internet
troubeshoot
WIFI

9 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    VM Hub 3 - Disable MAC filtering to re-enable Paused devices

    Login to the Hub's menus at http://192.168.0.1

    1) Advanced settings >>> Wireless >>> Security

       1.1) then set Wireless MAC Filtering to Disabled

       1.2) "Apply changes"
     
    2) Advanced settings >>> Security >>> MAC Filtering

        2.1) then delete all entries in the MAC filter list

        2.2) Enable Always on

       2.3) "Apply changes"

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    The killer words ... VM Connect app. 

    Has some one Paused the Roberts radio in the Connect app ?

    Check in the Connect app and also check in the VM Hub menus to make sure the Roberts radio is not on the Wi-Fi Paused or MAC filtering lists.  

    I'll add another post with the steps for checking the VM Hub menus.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    In the Hub 4 Connected devices menu, check the Roberts radio has an IP address.

    In the VM Online account, check Parental Controls are disabled.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 months ago

      So it will play if connected to your BT extender?  How is the extender connected to the Hub 4 ?  Is the SSID of the extender the same as the Hub 4?

      • toms1503's avatar
        toms1503
        Joining in
        2 months ago

        That’s correct, that it will play if connected via the extender.

        Via an Ethernet cable directly to the Virgin Hub 4, the SSID is different from the Virgin network.

        Hopefully, that’s helpful?