Forum Discussion

georgiegall's avatar
georgiegall
Joining in
2 months ago

Detached Cable

Hello,

Following recent storms, the cable between our brown box and router has become detached from the wall.

Please can an engineer come to rectify?

Georgie

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 months ago

    Hi georgiegall ,

    Welcome back to our forums and sorry to hear of the cable issue with your brown box. We would be happy to look into this for you for a resolution. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,