Forum Discussion

gpowell99's avatar
gpowell99
Joining in
10 months ago

Exterior (phone) cable detached and loose


Hi, I have an exterior cable down and loose in front of our house. I believe it’s part of the phone cables, although our phone line is ok. Can someone from Virgin contact me and resolve this for me?

I’ve tried phoning Virgin up, but there’s no obvious option to select to get this resolved.

  • Hi gpowell99 

    Welcome back to the community forums 

    Sorry to hear of your concerns with a loose cable outside your home. Does the cable come from our omni box which is the box attached to the external wall of your home, or does this come directly from the telephone pole?
    Are you able to post an image and we can look into seeing if this cable is ours so that we have the rights and ability to work on it? Thanks 

    • gpowell99's avatar
      gpowell99
      Joining in

      Hi, it comes directly from the telephone pole. I’ve attached a pic.

      • gpowell99's avatar
        gpowell99
        Joining in

        Hello? Anyone there? This is not something I can phone up and talk to someone at VirginMedia because your automated call set up doesn’t allow it. Very poor that I have to come on here and try and get it resolved.