Delayed Installation (again)
Hi,
In August 2024 I signed up for Virgin Fibre coming to my street, installation schedule for 20th September. Some men came out shortly afterwards and surveyed the street as they would need to run the cable to the main property. This all seemed quite straight-forward.
20th September comes and no work outside has been done so the Virgin call centre contacts me and says it will now be the 15th October 2024. Time ticks on and again no work is done outside and today the call centre says its now scheduled for the 29th November 2024
They were also very non-commital about when the outside work will be done.
I was just looking for confimation that this is a normal situation because I'm somewhat surprised at the amount of time that has past? Have others experienced this as well? Will the work get done in the end?
Thanks 😊