Forum Discussion

Kintara's avatar
Kintara
Joining in
11 months ago

Decayed Omni box

My brown outdoor junction box (Telewest) has been sitting in full sun for over 20 years and has started falling apart. 
Can it be replaced as the connections are no longer protected. 
Thanks

Rob Milton 

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 months ago

    Yes: 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    11 months ago

    Hi Kintara,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear that your external omni box appears to be damaged and/or exposed. Would you mind providing a photo so we can see the extent of the issue?

    Thanks,