Constant installation delays
I was meant to have my services installed on the 7th Feb, a technician turned up to do the inside work before the outside technicians installed the cables from the pavement to my house, I was then told that they would install the cables on the 8th which was then delayed to the 9th, this date then got delayed to the 10th and then to the 11th, but no one turned up. They put my inside installation date to the 20th and have just said it'll get done before then. I've had no communication since, the call centre don't understand what I am saying and just read off a script saying they are working hard to get my services installed. I spoke to a 'manager' who told me the install team would ring me within 24hrs but they never did, the main concern is that it is going to get to the 20th and another technician is going to turn up to do the inside work without them doing the outside work first. I've never experienced such useless communication and a lack of organisation from a company!!
