Forum Discussion

gulabon2's avatar
gulabon2
Joining in
4 months ago

Considering moving to Virgin

We are considering moving to Virgin because the speeds they offer are lightyears faster than what we have now. But from previous experiences of flatmates etc I swore I'd never switch to Virgin.

Are the faster speeds worth the effort that it takes to be with Virgin? How many hours can I expect to spend on the phone to them each year? What happens at the end of the contract? What other horrors can you tell me about? What good stories are there?

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Read the forums. Plenty of advice here.

    Just remember that speed isn't everything. Many people pay for faster speeds than they need or use. 

  • If you need to contact support at any time you will wish you had gone to another provider, virgin have notoriously poor support

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    I never have any issues and am very happy with the product, service and price (CS never been an issue for me 😎) - but others may have had issues of course.  Your contract runs for the sign up period you choose.  These are usually 24, or 18 months.  When it ends, you auto transfer to a new 30 day contract at a higher price.  You can usually negotiate a better deal over the phone if you start a new 18 month contract with them - but it will vary and no guarantees.

    One option that will provide the data is for you is to go ahead and sign up for the appropriate VM package and get it installed.

    See how that goes - if its smooth and happens on time then its a good start.

    On the day you activate it and first connect to the network is the day your contract starts. Run it for a few days and make a judgement/decision.  You have 14 days of "cooling off" during which you can cancel the whole contract and incur no costs whatsoever and go back to your previous or another supplier

    Whilst doing this, dont cancel your existing BB deal.  Let the two run simultaneously for a few weeks - its a "cheap insurance policy" and will allow you to revert back quickly if the VM connection is poor.

    Nothing to lose really.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Yes some people have problems with VM, yes the customer support is not very good for some, but do not forget that people tend to only complains on the VM board there are rarely any good outcomes posted. Then there is something else to consider, the number of people complaining on the board is very very low compared to the total number of accounts with VM. Personally I have had no trouble with VM and it’s an excellent service.