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MacmillaN's avatar
MacmillaN
On our wavelength
14 days ago

Connection Issues Hub 5.

Good Afternoon, I have been expericaing connection issues, I have bad pixelation on tv channels and now the connection seems to be dropping randomly from modem.

I read a post about faulty firmware, not sure if hats the cause, but the hub is on :

cmreg-vmdg660-bbt078+voc-b.cm
TimePriorityDescription
23-01-2026 18:01:05noticeCM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 18:01:04noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 18:00:17noticeCM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 18:00:13noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 18:00:11noticeCM-STATUS message sent. Event Type Code: 1; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 18:00:09noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 18:00:09warningMDD message timeout;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 18:00:06noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 18:00:03noticeUS profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 17:59:55noticeREGISTRATION COMPLETE - Waiting for Operational status
23-01-2026 17:59:45noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 17:59:43warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 17:59:40noticeHonoring MDD; IP provisioning mode = IPv4
23-01-2026 17:59:37criticalNo Ranging Response received - T3 time-out;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 17:59:33criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 17:59:31criticalCable Modem Reboot because of - kernel-panic
23-01-2026 13:13:20criticalNo Ranging Response received - T3 time-out;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 13:13:15criticalCable Modem Reboot because of - kernel-panic
23-01-2026 13:13:15criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 11:35:56criticalNo Ranging Response received - T3 time-out;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 11:35:52criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 11:35:50criticalCable Modem Reboot because of - kernel-panic
23-01-2026 09:58:48criticalNo Ranging Response received - T3 time-out;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 09:58:45criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 09:58:43criticalCable Modem Reboot because of - kernel-panic
23-01-2026 05:32:07criticalNo Ranging Response received - T3 time-out;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
23-01-2026 05:32:02criticalCable Modem Reboot because of - kernel-panic
23-01-2026 05:32:02criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
22-01-2026 20:53:50criticalNo Ranging Response received - T3 time-out;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
22-01-2026 20:53:47criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;
22-01-2026 20:53:45criticalCable Modem Reboot because of - kernel-panic
22-01-2026 19:24:30criticalNo Ranging Response received - T3 time-out;CM-MAC=a4:22:49:f1:d6:d4;CMTS-MAC=00:01:5c:9c:3a:4f;CM-QOS=1.1;CM-VER=3.1;

2 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    14 days ago

    Cable Modem Reboot because of - kernel-panic   

    I've not seen this recurring on a Hub 5 before.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      11 days ago

      Hello MacmillaN,

      Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your broadband and TV services. If you could reply to my private message from our conversation last week, I'll be able to help further with the issue you had last week and now this broadband problem.

      Kind Regards,

      Steven_L