Forum Discussion

rajeevls's avatar
rajeevls
Joining in
3 months ago

Connect to Router in a new home

I have moved home and i need to self connect my existing virgin media but not sure how to connect and i dont see any connector to connect . Any suggestion is highly appreciated.

  • carl_pearce's avatar
    carl_pearce
    Community elder
    3 months ago

    None of the above is for Virgin Media, assuming the green fibre cable is for BT.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 months ago

    You will have to ask for a maned install. 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 months ago

    Hi rajeevls 

    VM only send out the QuickStart pack if the premises previously had VM.

    The previous occupiers may have removed the VM box and cables.  The internal boxes may have the NTL or Telewest insignia on instead of VM, if so they are names of the original cable telco's and should work.

    There should be an external omnibox, often brown or gray, If there is then try tracing the cable/s from it to see if there is an actual internal connection point..

    If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • Beth_G's avatar
    Beth_G
    Forum Team
    3 months ago

    Hi rajeevls,

    Thanks for your post, welcome to the Community Forums.

    As the other community members have advised, none of the sockets in your picture are one of ours, we're afraid. We'll need to arrange for an engineer to visit and install one for you if you haven't already been in touch to arrange this. Don't worry, it'll be free of charge.

    I'll drop you a PM so I can help with this if still required.