Complete service outage for > 1 week
Hi all -
Since last Monday (17/6) I’ve had no broadband or tv service in N7. Virgin acknowledge an “intermittent” fault in the area, and have pushed the ETA of a fix back many times and current estimate is this Thursday (27/6). Of course the ETAs change just before they’re due to expire.
What is infuriating is the lack of transparency. No details on the fault itself, and the ETAs are obviously meaningless. I don’t know if I’m looking at three days, three weeks or three months. Customer service won’t or can’t help.
Compensation doesn’t really help - the loss of productivity etc is worth much more than the daily rate. That’s why I pay for broadband.
Have I got any options left to figure out what is going on? I tried a complaint; they closed it immediately claiming I was satisfied. Last week I was walking the streets trying to collar an engineer but they’re not around any more. And of course I can’t cancel because of early termination fees.
Are there any routes left to me?