I'm looking to arrange an engineer to come soon to change my broadband access point from one downstairs room to another on same front side of house. I understand there is a £25 fee.
How do I arrange this pls?
I've also lost my memorable word.
Thanks in advance.
MJM
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Any ideas with the memorable word when the telephone number asks for it? 10 yrs since I did it.
thanks so far tho.
MJM
Can you log into your online account? You should be able to make the request from in there.
You will need the password - if you have forgotten that - then just follow the prompts and see where it takes you when you cant add a memorable word.
You may end up having to call in - if you cant input the word - there will be procedures they can apply that will prove you are the account holder and allow you toi set a new memorable word (then write it down 😎). Try just hanging onto the call and not inputting any info - dont press any other buttons when offered and you should be in the queue for the next human agent.
Sadly I'm in a bad situation in that the e-mail on my account no longer exists at all(completely deleted by microsoft) and I seem to have lost my memorable word hence I cannot even obtain services on the phone or online.
Hello MJMaye
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with accessing your account and also the need to arrange a relocation.
I'd like to take a look into this for you and make sure everything gets resolved.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
