Forum Discussion
Can you log into your online account? You should be able to make the request from in there.
You will need the password - if you have forgotten that - then just follow the prompts and see where it takes you when you cant add a memorable word.
You may end up having to call in - if you cant input the word - there will be procedures they can apply that will prove you are the account holder and allow you toi set a new memorable word (then write it down 😎). Try just hanging onto the call and not inputting any info - dont press any other buttons when offered and you should be in the queue for the next human agent.
Sadly I'm in a bad situation in that the e-mail on my account no longer exists at all(completely deleted by microsoft) and I seem to have lost my memorable word hence I cannot even obtain services on the phone or online.
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