Forum Discussion

Aidan2000's avatar
Aidan2000
Just joined
13 days ago

Change address

So I'm new to virgin media and I explained I'm moving on the 10th and I was told they could get the box delivered to my current address but on the tracking it shows its being delivered to my new address on the 6th. Is there any advice on how to change delivery to my current address ? 

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    10 days ago

    Hey Aidan2000, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your posting issue.

    To confirm is the parcel already been shipped out? If so this means we cannot change it because once its sent out we have no control over the shipment.