Forum Discussion

MMonroe's avatar
MMonroe
Tuning in
12 months ago

CAT5 CABLES NOT REGISTERING ON HUB 3

I have just received a new hub 3 for my recently purchased property. The cat5 CABLES already wired through flat to the office in garden are not registering on the hub (light indicators not on), but the cat6 cable supplied with the new hub does register and work. The cat5 CABLES are connected to the office in the garden so these are the cables I need to use. I have phoned VM 3 times today and they keep saying there is nothing wrong with the hub and the Cat5 cables should work. 

his is extremely frustrating. Is anyone able to provide further advice please?

 

Thank you