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Donna1710's avatar
Donna1710
Joining in
12 months ago

Cant get virgin in area

I have just moved into a new house is a new build have boxes in house with virgin signs on it but saying is not in my area my housing is saying it is would anyone be able to help me with this ? 

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Donna1710 

    Welcome to the community forums 

    Thank you for your interest in installing out services. 

    Has the developers advised if the services are completed in the area yet for our install? Does your home show under the Royal Mail postcode checker here yet?

    We can also see that you've opened multiple threads on the same query. We please ask that members follow the forum guidelines and do not post multiple threads for the same concerns/questions. This is so we can help within one space and other members are able to find the fully discussed details if they have a similar concern/query.

    • Donna1710's avatar
      Donna1710
      Joining in
      12 months ago

      Hi yeah the developers said has all been set up 

      My address is showing in the post code checker 

      Donna

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        12 months ago

        Thank you and that's great to hear Donna1710 

        In that case if you want to discuss joining us then you can speak to our sales team on 0800 183 1234.

        Thank you.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    12 months ago

    The developers put in the infrastructure (ducting, internal cabling, cabinets) so they can finish the houses & streets. The external wiring & backend work all has to be done by VM contractors & finally VM techs. So yes, the builders will tell you it’s ready. They have finished with their bit, but Virgin haven’t theirs.