Hello.
From what I can see there has been previous issues regarding this, but nothing fairly recent.
I can't connect my Hub 4 to the VM Connect App, I've uninstalled the app on my phone, I've restarted my modem by turning it off and on again. Nothing!
Anyone that can help or point me into the right direction would be greatly appreciated.
Hi Kristi94 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the issue you've been having 😔
What's happening exactly when you try to connect your Hub 4 to the app? Are you getting an error message?
Please pop back to us at your earliest convenience.
Regards,
Daniel
Hello Daniel
It constantly says can't find the hub.
As i stated in my post, I've uninstalled the app from my phone re downloaded it. I've also reset my hub, but nothing is still working.
Kind Regards
Kristi
You need to remove the app from your phone and any other device that might have it installed, as it is known to work badly with the Hub4.
Connect to the Hub directly on 192.168.0.1. This is best done with a device connected by ethernet. If you have a laptop that doesn't have an ethernet socket you can buy an adaptor for a very few pounds.
Ah I see that's very annoying.
But if there's no solution then I'll have to do it via my laptop!
Thank you
