Forum Discussion

GUNNKE's avatar
GUNNKE
On our wavelength
4 hours ago

Cannot connect to broadband kit in your home

Every time I run the Broadband Service Status Test Your Hub test on the My Virgin Media App and on the My Virgin Media website, I get the following message.  Any ideas why? A bit puzzled as everything is working perfectly fine. Network Diagnostics are fine when I run them in the hub 5 portal. Downstream and upstream levels are fine. The Think Broadband BQM is okay. When I run a speed test on Sam Knows the speed to the hub is always above 1130 dl speed.

TIA

 

1 Reply

  • Client62's avatar
    Client62
    Alessandro Volta
    4 hours ago

    Yesterday I saw this several times and never made any progress.

    But today the test did connect and it did work.

    You might want to try repeatedly over a period of half an hour 
    and see if you can get the test to connect & run.