Forum Discussion

kstaylor's avatar
kstaylor
Just joined
26 days ago

Cancellation within Cooling Off Period

Hi,

I wish to exercise my cancellation rights within the cooling off period of a new broadband contract.

The chat bot seems unable to help and calling customer services they can't find my account...

Before going to the ombudsman to complain I can't cancel within the cooling off period, is there a direct team I can speak to where this will be done without hesitation?!

Thanks

Account Number [MOD EDIT: Personal info]

Area Reference 06

2 Replies

Sort By
  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    22 days ago

    Hi kstaylor 

    Thanks for posting and welcome to the community. Sorry to hear you've had issue contacting the team and also wish to cancel. As the post was from Wednesday, have you spoke to the team and sorted this since? 

    Please let us know if need further help.

    Best wishes.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    22 days ago

    The most reliable way to cancel is the send a recorded delivery letter to

    CANCELLATION:
    Virgin Media,
    Sunderland,
    SR43 4AA

    Remember to include your account number, address, full name and phone number in your lett