Forum Discussion

ls240898's avatar
ls240898
Joining in
11 months ago

Can I have wifi with this cable?

I recently moved in to a new home and the Virgin box inside appears to be damaged or at least old. I have just signed up for Virgin - can I use this box? Or is an engineer needed?

  • jb66's avatar
    jb66
    Very Insightful Person

    Yes, that box is what you need for Broadband 

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The cable coming out the bottom just looks to be an old telephone connection that is now not used anymore. 

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)

    Hey ls240898 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues with the internal wall socket.
    By the looks of it one cable has been terminated, but the point of connection is on the right of the socket, where the connector cable will go in.

    Everything looks fine from here - let us know how it goes when the services are installed.

    Kind regards,
    Ilyas.