Forum Discussion

Rnutttt's avatar
Rnutttt
Joining in
5 months ago

Can I get a new coax cable? The one the engineer gave me is broken!

Hey,

does anyone know how I can get a new coax cable. The wire that goes from my virgin wall socket to the router has worn and snapped or i think it was installed that way.

i have found some on amazon but unsure if they are the same quality? Can anyone please advise? 

thanks

R

7 Replies

  • Hey,

    does anyone know how I can get a new coax cable. The wire that goes from my virgin wall socket to the router has worn and snapped or i think it was installed that way.

    i have found some on amazon but unsure if they are the same quality? Can anyone please advise? 

    thanks

    R

    • carl_pearce's avatar
      carl_pearce
      Superstar

      You need to contact VM for a new coax cable as you cannot use your own.

      Either wait a few days for a reply on here, or contact them directly.

    • Tudor's avatar
      Tudor
      Very Insightful Person

      The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

    • Nathan_B's avatar
      Nathan_B
      Icon for Forum Team rankForum Team

      Hi there Rnutttt 👋 Welcome to our forum and thanks for your post 😊

      Sorry to see that the coax cable is broken, I'll certainly be happy to arrange another for you so I'll pop you a PM to confirm some details.

      Regards

      Nathan

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system..

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    Threads merged - Please do not post multiple threads with the same issue. It causes confusion & does not get things resolved any faster. It is also against forum rules.

    Thanks.