Forum Discussion

zombie1111's avatar
zombie1111
Joining in
5 hours ago

Can a member of virgin media check if my hub 5 is activated?

Surname - coffield 

9 Avon Court, falkirk 

I have spoke to 3 different people on the phone but I have a feeling they haven't done it properly 

2 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    If it's activated and there's a good connection to the cabinet then the hub should work. Reboot it and see what happens (it will take a few minutes until a steady white light appears from the LED).

    • zombie1111's avatar
      zombie1111
      Joining in

      I have tried rebooting and resetting it about 10 times each and still nothing , it just keeps flashing blue 

      Nothing seems to be working , its either the connection , hub or cable going into the box is dodgy 😔