My cable connection hasn’t been done correctly. The cable has sprung up from the ground and is now a trip hazard. Reported last Thursday - after about an hours chat. Arranged to visit today. Virgin just cancelled that wanted to come on Saturday or next Monday.
Why am I bothering to change to Virgin? Job not done correctly in first place. Customer care appalling.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Forum TeamThanks for reaching out to us MichaelRetford, and a very warm welcome to our Community Forums!
Sorry to hear of the issues with the cable that has become a trip hazard.
Check out the envelope in the top right hand corner for a private message from me and I'll seek to take some personal details and picture of the hazard from you
Thanks,
David_Bn
