Cable not long enough to reach wall socket and hub location
Hello we've recently had some work done and our hubs not in the living room as the push fit cable previously used is to short how can we get a longer cable sent out thanks
Forum Discussion
12 Replies
I believe you can get pre-made co-ax cables in 5, 10 or 15 metre lengths. If you wait here a day or two a VM Mod should pick this up and discuss directly with you.
thanks for info
Adduxi wrote:I believe you can get pre-made co-ax cables in 5, 10 or 15 metre lengths. If you wait here a day or two a VM Mod should pick this up and discuss directly with you.
I do have to say the offer of just sending out a 15m coax does surprise me. That length will detrimentally change the power levels at the hub possibly to the point where it no longer reliably works.
15m of fibre, yes that’s fine, so I do wonder if this is a misunderstanding somewhere.
I’m just repeating the advice in this thread.
https://community.virginmedia.com/t5/QuickStart-set-up-and/Extension-Cable/m-p/5588610/highlight/true#M252972
It's normally 3M if coax sent out. Other lengths require engineer visit to custom make them.
7-8db at hub 4 ods with splitter should be ok for 15m run ? Without splitter connecting 2 cables together for extra length 10 or 15m cable would save connecting 2 cables together at moment as one is a made up coax connectors not ideal
8 weeks later and still no vm mod ? still looking to relocate hub 5. is it meant to run very hot to the touch ?
You can always ring VM and speak to an agent as well.
As for the Hub running very hot, that's not normal. Is it well ventilated?
Yes well ventilated only noticed once it was put back into router mode to use the WiFi pod that was sent out instead of a cable even the bqms all over the place compared to modem mode.
Frequently getting sync fails on the logs twice a day then other days stable but never fully drops the connection just a large spike when gaming and continuously changing us channels never any post errors always seem clear
- Steven_L
Forum Team
Hello Kerr93,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router and cabling. We're really sorry for the delay in getting back to you. I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
- Steven_L
You're very welcome Kerr93 and glad that we could get this resolved for you. Please let us know if you need any further assistance 👍
Kind Regards,
Steven_L
