Forum Discussion

Wharper7's avatar
Wharper7
Joining in
12 months ago

Broken outside box cover

Hi just had virgin broadband installed
installer broke the corner of the brown box outside so no longer rainproof 

how can i get a cover sent out so i can repair this?

  • Tudor's avatar
    Tudor
    Very Insightful Person
    12 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Martin_N's avatar
    Martin_N
    Forum Team
    12 months ago

    Hi Wharper7,

    Thank you for your post. I'm very sorry to hear about the Omnibox being broken. 

    We can certainly look to help with this. I will private message you now to confirm your details. 

    ^Martin