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rtkumar1980's avatar
rtkumar1980
Joining in
2 months ago

Broken neighbour's cable in my driveway

Hi Virgin Media,

My neighbour is a Virgin Media customer and I am using City Fibre. I am trying to do a driveway and when the builders dig they found the Virgin media cable which got damaged. The engineer came last week (19-03-2025) and fixed the broken cable so my neighbour can use the internet for now. Since the pipe around the cable is broken, that needs to be fixed. Engineer said other team has to put a new pipe. 

Today my neighbour went on phone for several mins and caught hold of the customer care person. They confirmed that the team would come on Friday (28-03-2025) to fix the pipe. 

My Worry is already my building work is delayed for a week and it is going to be delayed for another week.

First of all why my neighbour's cable going under my property? And if they fix it now and I had my driveway done and if there is any other issue later on, then they have to dig my driveway?

Then who will fix it after?

Can Virgin fix this sooner please as my driveway work getting delayed?

5 Replies

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  • -tony-'s avatar
    -tony-
    Alessandro Volta
    2 months ago

    you will little to no help - if its working getting someone to come out will be difficult - generally they will ignore you in the hope you go away 

    the short answer which is not good for your neighbour is just remove it - it should not be on your property unless you or a previous owner has given permission - if thats the case VM would have wayleave permission which they would have to prove

    its really in your hands - i guess an alternative is just to cover it with whatever you are doing to the drive and if in the future there is a problem VM would have to come and re-route the cable

    or tell your neighbour that there is certainly greener grass with CF and get hime to dump VM

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    28 days ago

    Hey rtkumar1980, thank you for reaching out and a very warm welcome to the community, we are sorry to hear about this damaged cable.

    With issues like this they are not quick fixes sorry and we cannot speed them up due to the work that needs doing and the crew that needs booking for this.

    Any cancellations we get would be sent via SMS on a first come base. 

  • rtkumar1980's avatar
    rtkumar1980
    Joining in
    28 days ago

    Hi, Actually there is a booking for today between 1pm to 6pm. Till now they haven't showed up. Need to wait until 6pm.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      25 days ago

      Sorry to hear this, we will send you a DM to make sure they turned up and everything went okay.