This is the current state of my external box. Come home from work to this! How do I go about getting a cover back over it? I’m not a virgin customer however don’t like the look of words showing and it not nice to look at. Anyone help?
I’m not a virgin customer however I’ve come home today and my notice my brown external box cover as been removed and the wires are exposed. I also have a 4 year old and don’t want her near them. How can I get this resolved?
Try reporting online as:
Plastic small termination box / Missing cover.
Thank you I’ve submitted the form online I shall see now
This is the current state of the box! I need this recovering as soon as possible don’t like the wires showing but also it’s horrible to look at. Anyone help?
Try reporting online as: Plastic small termination box / Missing cover.
https://www.virginmedia.com/help/reportingdamage
At the bottom centre, there is a small loop for a zip tie to secure the cover in place.
If you are not a customer, and there is not even a cable going into the box, it would be surprising if VM comes to replace it.
It looks like a new build property. Are the builders still on site? I believe it is the developer who fits out the homes as they are built. They may have some if they are still building.
Alternatively, just find your own box. VM boxes are available online. You could swap the large fibre box in brown for something smaller and in grey to match the Openreach box.
Check what is wrapped around the inside of the existing box. Looks like a cable maybe and check that the existing box does not cover a huge hole behind if you decide to swap the box.
