Hi Kpd 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
We're sorry to hear about the problems you've been having when trying to report this 😔
In order to arrange an appointment for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Thank you for your support Tudor 👍
Regards,
Daniel