Broken external box
My external Cabletel connection box has gone brittle and the cover broken off. Photo attached. I cannot find a way to report this through the helpline. How can I get someone out to replace the box, please?
Forum Discussion
Report it a as a fault.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
Hi Tudor I have seen you add that reply to numerous messages, but having been around that loop numerous times I can confirm that the helpline does not have an option that covers external equipment. The broadband is working but exposed wiring is unsightly and potentially dangerous.
Hi Kpd 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
We're sorry to hear about the problems you've been having when trying to report this 😔
In order to arrange an appointment for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Thank you for your support Tudor 👍
Regards,
Daniel
