Forum Discussion

Cath_sandra's avatar
Cath_sandra
Joining in
2 years ago

Broken external box

Hi. The box on the wall outside of my property is completely broken. His go I go about getting this fixed? Can’t seem to be able to speak to someone on the phone about this. 

thankyou 

2 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Cath_sandra 👋.

    Thanks for reaching out to us, apologies for the issues you are having with broken omnibox. We would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina