Forum Discussion

Loundy83's avatar
Loundy83
Joining in
11 months ago

Broadband self install kit didn’t arrive

The QuickStart pack was supposed to arrive 5th April but it has not been delivered.  I have had no update on the delivery from either VM or Yodel. I also don't have an account number yet so am unable to login and check the status of the delivery.

  • VM-Jon's avatar
    VM-Jon
    Problem sorter

    Hi Loundy83 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon