Forum Discussion

liamforder's avatar
liamforder
Joining in
17 days ago

Broadband not available to me but available to neighbour

Hello, I recently moved into a terraced property that shows virgin media services to be unavailable. However my next door neighbour is able to obtain services when I checked online. How would I go about getting Virgin available to me? Would it be a simple phone call?

  • Hi Liamforder 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear your address is not currently listed via the 👉 postcode checker
    There may be a number of reasons the address is not listed, including if services aren't available for some reason! What we can do is ensure your interest is registered, and the team will investigate and get back in touch. You can do this yourself online via our website after running through the postcode checker (if nothing is listed). Or we can help do this for you too. 
    I will send you a PM to confirm a few details and help get you registered. Thanks for your patience and co-operation in the meantime! 🌞

    • liamforder's avatar
      liamforder
      Joining in

      Hi there, I responded to your PM but not sure if it went through. Thankyou

      • Molly_T's avatar
        Molly_T
        Forum Team

        Hi Liam! 👋 Thanks for getting back to me. 

        So sorry, I can't see a PM reply from you. If you can send another one over I will get this sorted for you!

        Thank you 🌞