an update from my post in December - pit of hell
Today we still dont have internet at the house -
the next visit is supposed to be 6th Feb but i have no idea if they will turn up -
they left the last council permit expire and had to apply for a new one.
customer service - well there isnt one. i have no idea if the compensation will pay out or if they will even fix it. Its 60 days so far and counting.
do they ever come out and fix collapsed/blocked tunnels?
hoping someone has been in this position - dont want them to turn round and say no were not fixing it
search for the ceo's email address and try that route - not the ceo - but it might help forget all the rubbish about compensation not being paid - work from your original install date or the date it went off - you are not clear on if its an install or repair - the only difference is the daily rate of compensation
if it is a new install have non of the rubbish that it was a provisional date so theres no compensation
forget rubbish about council permits taking 7 days or 10 - its 2 and if they let them expire then thats counts as non
dont listen to them offering you £20 or £50 compensation - keep records and at the end go to the arbitration people who will sort it in your favour
you are dealing with script readers who will lie until they can lie no more and them make up more BS
and finally - if it is a new install and the say it cannot ne done then you are due all the compensation to the date they refuse to install you plus 30 days
and whatever happens demand the payout as cash [well a cheque] not credit
Tell me, did you not get BT broadband installed in January? Your other thread claimed that you had it booked in for 15th.
So you haven’t cancelled the VM connection and are still paying them each month, yes?
It is certainly possible that VM will refuse to fix the issue on the grounds that it wouldn’t be economical, which is entirely their right. But in that case they need to formally notify you, it’s called a ‘cease notice’ plus they are legally obliged to pay you compensation of roughly £6 per day from the date you first notified them of the loss of service, until 30 days after they provide you with a cease notice - and, naturally they will need to release you for contract without penalty.
