Forum Discussion

Km1986's avatar
Km1986
Joining in
8 months ago

box cover missing

Hi

The box cover on the outside box has gone missing. Think flew away during recent storm.

 
Can I arrange for this to be replaced please

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    8 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

    This board is not a fault reporting system.

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    8 months ago

    Hi Km1986 

    Welcome back to the community forums. 

    Sorry to hear that your omni box cover has been lost in the recent storms. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.