Box auto shutdown when using apps

Question

HiEverytime we select apps via our box (Netflix or Prime) our Virgin TV connection shuts down, this happens consistentlyplease help&nbsp;

japitts · Answer

You mention a "Virgin TV connection" - which type of box do you have?Is it a V6, TV360 or Stream? https://www.virginmedia.com/care/tv-fault/which-tv-box&nbsp;

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Box auto shutdown when using apps

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