Forum Discussion

hale302's avatar
hale302
Joining in
2 years ago

Booster pod

I have spent weeks trying to get a pod sent out, soooo many phonecalls, complaints and let downs.

I finally got ONE sent out today, I've got a black pod, from what I've read it's the same as the white one but it has a power lead instead of being a plug-in pod.

Why have I been sent a wired pod?? I would prefer a wireless plug-in pod, and 3 of them as I am entitled to them on the 1Gig package.

I have black spots in my home, all recorded on the connect app. 

No way are we getting over 1000mbps in our home, and that's what I'm paying for.

Since being with Virgin I don't think I've ever been so stressed!

1gig
booster
boosters
Pods
WIFI

21 Replies

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  • Stephen93's avatar
    Stephen93
    Superfast
    2 years ago

    This is the black pod I received from VM I’m on 1 gig have a Hub 5x, the WiFi from the hub didn’t stretch to the end bedroom our bungalow, got it free of charge, wasn’t expected this type of pod, anyway it works a treat

    • mobailey's avatar
      mobailey
      Dialled in
      2 years ago

      @Stephen93,

      Any advice or tricks to get the new black pods to sync with the Hub5?  Did you use the Connect App, or did it all "just work"?  Thanks if you can help.

      • Stephen93's avatar
        Stephen93
        Superfast
        2 years ago

        Hi Mobailey, all I did was plug it in, the Connect app recognised it & that was it, I have a hub 5x,

        I’ve never got I gig download speed over WiFi, the highest is 902mps on my iPad Pro & that is in the same room as the hub, yet a friend Has Vodafone broadband the 200 mps package,  I check the speed, download is 201 mps so why can’t the hub 5x get 1gig download, I suppose the Vodafone router is better

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Also note VM only guarantee 30Mb over wireless.  The 1Gb tier on a standard 1Gb NIC will only ever see around 950Mb over cable.  The "wired" black Pods should allow for a better  positioning of the Pod, as there is a bit a leeway rather that stuck in a socket.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    A black wired VM Pod is new - could you share a photo of that ?

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for reaching out to us hale302, and a very warm welcome to our Community Forums!

    Sorry to hear of the difficulty you've experienced when trying to gain a wireless pod.

    We would advise that customers on a download speed of 1GB are able to obtain up to 3 Wi-Fi pods (if required) in total, if there are areas of the property that provide a download speed of 30mb or less

    These can be sent out to you, but can only be done once at a time.

    Check out the envelope in the top right hand corner, and Ill seek to have the wired pod swapped out for a wireless pod, for you to then place in your property, to see if this offers you the 30mb download speed in all black spots you're currently identifying.

    Thanks,

    David_Bn