Forum Discussion

MRAV's avatar
MRAV
Joining in
6 months ago

Booking an engineer to move the router

I would like to book a no-fault engineer to move the router to a different spot in my home. Can somebody help me book it? Thank you.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Hey MRAV, thank you for reaching out and a warm welcome to the community and of course we can help with this.

    There is a one off charge of £25 for this, however I will send you a DM now.