Bad customer service for £65 per month

I would like this title stay as it is.

A week ago I had a problem with Internet and since then my router shows red lights. Internet is fine again though . So I tried the suggestions I found on the Virgin website which explained me that my router is just too hot, but nothing helped. The router is still red.

OK then. I tried to find the online chat because I hate calling to help lines - it's always more stressful than chatting by typing. BUT I couldn't find online support - Virgin hid it so well that I had to call. They keep increasing the cost but don't want people to use online help, they want us to speak with someone for hours. OK, I called, and of course my password didn't match to the info the man had, I had to answer 100 questions. And after I insisted to change the password (which didn't match their info) and asked to repeat me what he entered on his side - He said it's against their policies lol. So I have to believe him that he wrote everything correctly. It's just wonderful. He speaks to me and can't tell me the same info I just gave him - to ME.

Ok then. Now he could check my hub. Of course there was no problem with the hub on their end, so it's my problem that I have red lights He said. He said it's because of my devices. When I said that I use only 1PC and would like these red light to be fixed = he said they have to think about it for 1 day, they have to monitor me and MAYBE they will decide to send someone to me. I just left this conversation because it's too much.

And this all happens when I see that new customers pay £29 for the same Internet which costs me £65 per months and the next month is going to be even more £72. It's just crazy that these people can't change the router getting so big money from the customers who were loyal to their company for years. No wonder many people change Virgin media to something else.