Automatic real speed tests

Hi there CmdreRogers 👋
Thanks for taking the time to share these details. We absolutely understand how disruptive consistent drop‑outs can be when you’re working from home, especially on a high‑performance 2Gbps connection.

The screenshot you’ve provided is really helpful. The minimum/average/max latency levels look stable overall, but the key detail is the packet loss & maximum latency shown at the exact times you mentioned (02:47 and 14:47). Packet loss at the same minute every day almost always points to an automated process, rather than a random connection fault.
 

There are a few common causes:

 

• Scheduled network tests or maintenance windows
  Some routers or ONTs (not just ours, this is true across most ISPs) run scheduled diagnostic checks or firmware routines that can cause a momentary interruption. These usually last only a few seconds but will show up on monitoring tools as a drop.
• Local device or router processes
  Things like scheduled reboots, internal health checks, WAN interface resets, or automated configuration refreshes can also cause a brief outage at the same time each day.
• External traffic events
  If you're running tools such as BQM/monitoring platforms, they will record even tiny interruptions that you may not notice on a speed test but they appear clearly on packet‑loss charts.

Here are some things you can do from your side which may help or identify the core issue:

 

• Check for scheduled router reboots or maintenance tasks
  Many routers have automatic maintenance windows (firmware checks, DHCP renewals, log rotation).
  Look for scheduled reboot times or auto‑optimisation tasks and disable or change the scheduled time (if the router allows). The reason this helps is if the router is set to do internal tasks at exactly the same minute each day, packet loss will appear exactly when they described.
• Check for local device activity
  Devices on the network sometimes cause momentary drops, for example ,Cloud backups (OneDrive, iCloud, Google Drive), security camera uploads, gaming consoles doing timed updates etc. We would advise checking any device set to run updates or backups at 02:47 or 14:47 and disable or change the schedule to test. The reason being is heavy upload bursts or local broadcast storms can register as packet loss even when internet speed is fine.
• Test with a wired connection at those times. Try connecting a PC/laptop directly to the router using Ethernet then run a continuous ping (ping -t 8.8.8.8 on Windows or ping 8.8.8.8 on Mac/Linux) and observe if packet loss still appears at the same time. This will help rule out Wi‑Fi interference or Wi‑Fi reconnection events (common around scheduled tasks).
• Reboot ONT + Router (Full Power Cycle)
  A simple but effective step is to turn off the router, turn off the ONT (fibre box), wait 30 seconds then turn ONT back on first, wait for full sync and then turn the router back on. This will clear stale sessions or outdated configurations that can cause periodic micro‑drops.
• Check internal network equipment
  If you use anything like Mesh Wi‑Fi (Deco, Google Nest, Eero), managed switches, VLAN setups or Third‑party firewalls, these often have scheduled update checks or DHCP renewals. Check firmware update schedule, DHCP lease times and Mesh re-optimisation settings if thats the situation.

We hope this gives you further clarity but if you require further assistance, please let us know. We are here to help.