Auto-compensation - preempting issues

You certainly are eligible for compo if you have experienced a delayed installation.

You start with the 'date initially confirmed in writing' when VM said it would 'activate' your services i.e. your 'go live' date. VM's ordering info usually mentions something along the lines of a technician coming to install your services (not to be confused with the cable installation date which will be earlier).

In theory, the process is supposed to be automatic i.e. within 30 days from when you are activated, VM is supposed to pay you the compo (which will most likely be as a credit).

Typical patterns of behaviour we see on here from VM are either denying any compo is due at all (mostly as a result of trying to blame others for the delay), or offering small 'good will' payments instead of what they are obliged to pay or offering to pay a much-reduced number of days under the official compensation scheme.

As/when/if any of that happens, have none of it.

There have been endless topics on here where the customer has gone to the ombudsman and got paid in full. VM's approach relies on the customer giving up the fight.

VM has invented the idea of a 'provisional' installation date to try to reduce or avoid pay-outs. Mostly this gets thrown out by the ombudsman but in a very small number of past topics VM did state this along the way and the ombudsman made reductions in the pay-out.

You can do nothing more at the moment than wait, see if you do actually get up and running and then go from there.

There is a useful topic below with preparing evidence for the ombudsman (if you find you have to do that).

compensation for delay in broadband installation | Virgin Media Community - 5529046

Most importantly, don't give up if VM does start to throw down roadblocks to you getting what is owed under the scheme.

no idea how they will view it - i would guess differently to you if offshore get involved - the joining offer is a new one to me - if thats VM then it should come through - if its a 3rd party thing then you may have to chase that up but i dont think either way its part of the compensation calculation

wait for them to make an offer - could be anything from £20 to your figure - if you are not happy with any offer refuse it and ask for a deadlock letter which they are legally bound to send but they usually ignore such things - if they go that path open a complaint which they will ignore, close or reply with some non sensible answer - no matter - after 6 - that maybe 8 weeks go to the arbitrator and claim your compensation that way - add £150 for being messed about 

hopefully it does not come to that

if VM divvy up demant a cheque - quant i know but you want that rather than credit to your account