Forum Discussion

marion5's avatar
marion5
Just joined
9 months ago

Appalling Virgin Media installation service. - in fact no service at all!

I have driven especially to a property not where I live to wait for the Virgin Media installation guy for wifi and no one has shown up twice! In fact on the second occasion a third installation person rang me on the day of the agreed second installation not knowing an appointment had already been arranged. I am tired of ringing Virgin who  just say they outsource their installation service so can't check up on anything. Shame on Virgin. Shame on them. I have a chronic illness and it is using up my precious energy waiting for them when they quite clearly could nt give a damn. Looking for an alternative provider now and based on my experience can not recommend Virgin to anyone.

Appalling installation service
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    9 months ago

    Don't take it personally. It's just the way they work. 

  • Steven_L's avatar
    Steven_L
    Forum Team
    9 months ago

    Hey marion5,
    Welcome to the community and thanks for taking the time to post here on the forums. We're sorry to hear of the issues that you're having trying to get our services installed. Would you like us to look further into this for you from here? If so, please reply to my private message and we can get started looking into the issues.

    Kind Regards,

    Steven_L