We've had no internet since Friday, with it only coming back on for a few short periods. The reason we haven't called up yet is because every time we were about to, it came back on - with us thinking the issue was resolved when it came back for a good 6 or 7 hours last night before I went to bed (how are they gonna help us if it's working right now, right?)
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Hi shaukol
Thanks for your post and welcome to our community.
We're very sorry to hear about the service issues you're having :(.
How have things been since posting?
If you're still having issues, please pop your postcode into our service status page here
This will show any known area issues and provide an estimated fix time.
Please pop back to us when you can.
