Forum Discussion

ranjanx's avatar
ranjanx
Tuning in
2 years ago

Almost 10 years waiting, hoping for a fibre connection.

Hi

I've posted here before, maybe more than once. Apparently my address is not served but the cabinet is right across the road, opposite my neighbour's entrance. I have been told in the past that VM cant do much unless the neighbours agree to get a connection as well. Just want to check if anything could have changed to make it possible now? Maybe an over the pole kind of connection or a change in the neighbour's requirements ? an anyone from the VM team please help me take it to their installation team ?

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 years ago

    Hi ranjanx 

    Welcome back to the community forums 

    Sorry to hear that your property is not serviceable. 
    Has the new customer sales team advise if another site survey can be arranged? If anything has change since or there has not been a 'spotter' recently reported on the area's availability, they this might be something that can be looked into to see if there is any that can be done. 

    You can speak with new customers directly on 0800 183 1234

    • ranjanx's avatar
      ranjanx
      Tuning in
      2 years ago

      Hi Carley. Thanks for your response and no there been no contact from customer sales team for long. I have been leaving my contact details on the site after the availability checker gives a non committal response and asks for my details. I will give that number a try but is there anyone you can get me in touch with to trigger the “spotter” team please ? Even last time it was someone here who had put me in touch. 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        2 years ago

        Hi ranjanx, thank you for your response. 

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel