Advice on installation delays
VM have recently run fibre broadband into the village which I am deligted about. I therfore registered my interest and gave contact details so I could get it installed asap. I had a call from a local sales rep on 26th Feb and pre install and install dates were set up. When the pre-install team arraived they said the distribution box needed pushing up the nearest pole so they couldn't do anything. I then had another call from CS, explained the problem and another date was set up and in the meantime a guy from VM came to look and confirmed the kit needed pushing up the pole and then they could run the cable, as for the current BT phoneline, to a pole outside my house and then to the house. A week or so later another team turn up to do this but the kit still hadn't been pushed up the pole so off they went again. Meantime I get a call from the installations team saying my house isn't serviceable (which I have been told by VM (not a contractor) it is), however, I recognise that without the distribution box being pushed up the pole the connection cannot be made. A couple of weeks ago now the kit was eventually pushed up the pole. Great, I thought now we can get the installation sorted. But no, the web postcode/adress checker and the CS team are telling me there is no service to the property currently, but it is coming soon. I expected there to be a few days delay before the systems were updated, but not this long. I am now out of contract with Sky and would like to get this sorted quickly. It is the first time I have had to chase someone to sell me a service but I have run out of ideas now. Can anyone offer advice about how to get this progressed please? I can't tell you how many hours I have wasted on the phone trying to get this sorted.
Thanks for coming back to us v6coop.
Check out the envelope in the top right hand corner and I'll see if this can be re-assessed to see if your address can now be deemed serviceable for you
Thanks,
David_Bn