Forum Discussion

Lakss05's avatar
Lakss05
Joining in
7 months ago

Address not listed

Hi, I was hoping to get Virgin Media broadband at the flat I’ve moved into, but when going to do so I couldn’t find my flat under the postcode. Majority of the other flats in my building were listed, so how do I rectify this so I can purchase my broadband package?

  • John_GS's avatar
    John_GS
    Forum Team
    7 months ago

    Hi Lakss05 

    Thanks for posting and welcome to the community.

    I'll send you a PM now, get some details and arrange for a Spotter to check the cabling. 

    You'll then have a decision within 10 working days on if your address is serviceable.

    Best wishes.

  • pep81's avatar
    pep81
    Joining in
    6 months ago

    Hi, could someone please get in touch with me as well on this? I am having the same issue as all flats listed for the same building do have access, however my own does not show up (it does on Royal Mail etc). Many thanks