Forum Discussion

pct5t's avatar
pct5t
Joining in
21 days ago

Address not in VM Database

I'm trying to order broadband, but my new build address is not shown. It has been on the Royal Mail database for months.  VM have confirmed that the service is available.  How do I get my address added?  

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    18 days ago

    Hi pct5t 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that we do not currently service your area and this can be down to a number of reasons. So that we can take a further look into this and update you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina