Beetroot
10 months agoJoining in
Address not found in database
Hello,
I live above a shop, and my address is not appearing on the Virgin Media sign-up page, despite Virgin Media services being available in my postcode. I can see the Virgin Media box on the pavement outside my house, and my neighbors are all able to sign up without issue.
I need assistance with this matter. I called customer service and was informed by the pre-installs team that I could sign up. However, when transferred to sales, they said they could not provide service to my address, placed me on hold for 30 minutes, and then disconnected the call.
I have noticed several posts here from people with similar issues that were successfully resolved. I'm hoping someone can help me address this problem.
Thank you.